Changes | Returns | Cancellations

PRODUCT RETURN POLICY

To return a product contact us by e-mail at [email protected] or call us at (+30) 2102820067.

If by any chance you have changed your mind about a product you have received, you may return it within 14 days beyond the date of receival, as long as the product and its original packaging are in perfect condition, without damages, stickers, etc. In order to accept the return, company needs to verify products are in good condition, without product labels being removed, in the initial packaging and accompanied by the receipt of purchase.

The right of withdrawal excludes products related to personal care and hygiene such as e.g. indicative nail polishes, scissors, cutters, tweezers, files, brushes for which their use is not distinct.

To proceed in return, products shall be dispatched with the relative receipt to the following address:

Foxy Pro
15th R. Melodou Str, N. Iraklio, P.C. 14122, Athens

For any further information, you may contact the company via email at [email protected] or call at (+30) 210 2820067.

 

 

RIGHT OF WITHDRAWAL

You are entitled to withdraw from your purchase within 14 days beyond the receival date of your order. When product is received by the company and good condition is verified, as described above, then the company shall proceed in refunding the initial amount relevant to the purchase. Delivery and pay on delivery expenses are not refunded.

Please take into account that promotional activities shall not be refunded. If customer does not desire to exchange the product, then a credit note may be issued for future purchases.

 

EXCHANGES

You are entitled to exchange a product within 14 days beyond the receival date. In case you desire to exchange the product you purchased, then you shall follow the formentioned procedure. In order to proceed to exchanging, we shall confirm the availability of the products you wish to receive. That is why, previous contact via telephone or e-mail is suggested so that we confirm the products you desire anew are in stock. In case the value of exchanged products is less than the one of the initial order, then the amount of money in excess shall be refunded.

New order delivery expenses are charged to the customer. When you take responsibility for product return, we suggest you opt for a courier company, since we do not assume responsibility for any losses or damage during dispatching. Furthermore, our company is not to pick up any parcels though post.

  

FAULTY OR WRONG PRODUCT

We do our best to make sure that products are received by customers in perfect condition.

If by any chance, you receive a faulty product or not the one you ordered, then please contact us.

We will cover for the return expenses and a full refund within 15 days either in your credit card or bank account depending on the way you initially paid for the specific order.

In order to return a faulty or wrong product, please contact us via email at [email protected] or call at (+30) 210 2820067.

In order to refund the amount, our company needs to confirm the fault on our behalf. Products are to be in the initial packaging, not worn and bearing product labels. For this reason, we suggest checking out the products when received.

For further details on the right of withdrawal and the return process please look at our TERMS OF  SERVICE.