WITHDRAWAL DUE TO REGRET  

The USER, always according to the relevant prescriptions of the law the right to return the product/s he has purchased according to the below mentioned procedure and provided he returns the sales document he has received from “THE COMPANY”  .

1.       The USER has the right to withdraw from the purchase without giving any reason within 14 calendar days from the day he or a third person appointed by him gains physical possession of the product.

2.       The USER may withdraw as above provided he informs “THE COMPANY” within the above deadline whether using the model withdrawal form, (Download form),which he shall fill in and send to “THE COMPANY” ‘s e-mail address  This email address is being protected from spambots. You need JavaScript enabled to view it.,  or  proceeding to any other form of explicit declaration of his will to withdraw from the purchase and always returning the product to “THE COMPANY”  . In particular, in case of sending the withdrawal form by internet the USER shall receive a withdrawal confirmation receipt within 2 working days.

3.       The USER shall return the goods without undue delay and in any event within 14 calendar days from the day he announced to “THE COMPANY” according to the above, his decision to withdraw from the contract. The above deadline stands if the USER sends back the goods before the deadline of 14 calendar days expires. Products should not be unsealed, used, worn, altered or damaged. All products sold by “THE COMPANY” are accompanied by an identification disposable tag. The USER processes the products purchased without removing the tag or otherwise tamper with the packaging, or else the products are deemed not to be in the same condition as delivered and are not accepted. It is explicitly agreed that no USER has the right to withdraw from a contract for reasons of hygiene in case he has purchased products for personal care and hygiene such as scissors, cutters, tweezers, nail files, brushes, hair brushes, the use of which is not discernable. Products shall, in any case be returned full and unused, in their original package. If the returned product packages are damaged, the return may be declined. The USER is liable only for any decrease in the goods’ value which occurs from handling incompatible with the nature, features and function of the goods.

4.       “THE COMPANY” shall refund any amount received by the USER, without undue delay and in any case within 14 calendar days from the day it was informed of the USER’s decision to withdraw from the contract. Notwithstanding the above “THE COMPANY" is not required to refund  additional costs paid by the USERS  p.e. in case he chose a faster  way of delivery with  an additional  cost exceeding  the normal delivery cost .The money refund on behalf of “THE COMPANY” shall take place by the same means used by the USER for the initial transaction. Especially in case the USER had selected as means of payment cash on delivery, the money refund shall take place with a deposit to a bank account suggested by the USER after communicating with “THE COMPANY”.“THE COMPANY” may withhold the refund until it receives the goods or until the consumer provides evidence that he sent back the goods, whichever occurs first, unless he chooses to return the products via the courier company which cooperates with “THE COMPANY”.

5.        All shipment costs for the products returned after withdrawal due to regret shall be at the expense of the USER, whether the USER uses a  courier company cooperating with the “THE COMPANY”  or a courier company of his choice.

It is explicitly agreed that the USER maintains in any case the right of replacement, correction of the product or refund, or price reduction as provided by the rules for replacement, withdrawal or price reduction in case of a defective product  according to the relevant provisions of articles 540 C.C et seq as described above under  C1.13 entitled  «Guarantees » described. In any of the above cases in the present term under C.2ΙΙ  if required, shipment costs for products returned shall be at the expense of “THE COMPANY”.